Application maintenance is perhaps the IT task most suitable for outsourcing. The jobs associated with software upkeep are usually well known and can be transferred to an outsourced team relatively easily. This can help companies stage the creation of knowledgeable development centers that will become true strategic assets in application migration and enhancement.

Warecorp has a mature application maintenance process that allows effective capture, reporting and resolution of maintenance requests. This process supports a distributed delivery environment wherein work responsibilities can be effectively divided between participating teams. Each of these activities can be governed and monitored by a Service Level Agreement.

Typical business benefits of outsourcing application maintenance are a reduction in Total Cost of Ownership (TCO), continuous improvement in quality of services, improved application stability, reduced support costs. Warecorp Application Maintenance Services are designed to deliver:

• Streamlined maintenance requests
• Incident Requests
• Processing of requests
• Work around Resolution
• Root cause analysis